SALESPERSON: May I help you?

SARAH: Yes, I would like to return these slacks.

SALESPERSON: Alright. Do you have your receipt?

SARAH: Yes. Here it is. I bought them last week.

SALESPERSON: And why are you returning them?

SARAH: I bought them to go with a blouse of mine. But they don't really match.

SALESPERSON: I see. Oh, wait. Ma'am, I'm sorry. These slacks were on sale.

SARAH: Yes, they were thirty percent off.

SALESPERSON: I'm sorry, but we don't allow returns on sale items.

SARAH: I know many stores have that policy. But I have returned sale items here before.

SALESPERSON: I'm sorry, but we usually don't do it. It is our policy.

SARAH: I just bought these slacks a week ago. And I am a regular customer here.

Can you make an exception this time?

SALESPERSON: Well. Let me talk to the manager for a moment.

Ma'am, the manager says I can do it this time.

SARAH: Good. I'm a regular customer here. I am glad you can make an exception for me.

SALESPERSON: Please show me your receipt again.

SARAH: Here it is.

SALESPERSON: I will have to give you store credit, Ma'am.

If you find something else you like in the store, you can use the credit.

SARAH: Store credit is okay with me.

I'm sure I will find something I like. I shop here a lot.

SALESPERSON: We appreciate your business, Ma'am.